Alexander Halser‘s session covers issues and trends in desktop and online help. Learn about the formats and platforms available, including which formats are in current use (2012), which are rapidly becoming dinosaurs and trends for the future.
Technologies you can use to create help and documentation are discussed, including HTML and XML editors, DITA, DocBook, and why HTML is not sufficient. Advantages and disadvantages of different technologies is covered.
We wrap it up with a discussion of information transfer: learn why nobody reads help files, how best to set up content navigation, efficient use of images and videos, emotional aspects of help and how to avoid information overflow.